Loading... Please wait...

Shipping & Returns

 Shipping

Orders received by 1:00pm EST Monday through Friday will usually process and ship same day unless other wise specified, in the event there is a delay with shipping product(s) same day we will notify you.

Overnight Shipments

IMPORTANT: For any over night shipments please contact us to ensure the item(s) are in stock at our facilty per the shipment.

 

Return policy

The vast majority of products available at CDL Enterprises are returnable, provided they are returned with all original packaging, paperwork and parts in new and unused condition.

To initiate a return, a Return Authorization Number (RA#) must be requested within 30 days of receipt of the product. When shipping the return, this RA# must be clearly labeled on the package. Items returned without an RA# are not eligible for refund or exchange.

Canadian Returns

Canadian Orders are eligible for a return or exchange subject to the above conditions. Eligible returns and exchanges will not be refunded the cost of shipping on the original order. Duties and taxes paid on the original order must be must be refunded through the Canadian Border Services Agency (CBSA). A link to the required B2G form and CBSA instructions to request a refund of duties and taxes is below.

CBSA Duties and Taxes Refund

 

Customs and Brokerage Fees

 

Canadian orders with CDL Enterprises DO NOT include all duties and taxes due. You will have to pay additional fees or charges upon delivery. All orders are brokered and cleared by the shipping courier (UPS, FedEx etc.). Unfortunately CDL Enterprises has no control over the duties, taxes or additional fee's that may be charged upon delivery.

 

International Orders

International orders are NOT eligible for return, unless in the case of manufacturer defect or CDL Enterprises shipping error.

Return Procedure

1. Contact an CDL Enterprises Customer Care Specialist at (919 779-4153.

2. Our Customer Care Specialists will provide you with an RA#, and email you detailed return instructions.

3. Clearly write and/or affix the RA# on the package and return to the address specified in the email.

4. Unless the return is due to manufacturer defect or CDL Enterprises error, the customer is responsible for return shipping costs..

5. The original method of payment used to place the order will be credited the purchase price, excluding return shipping costs. CDL Enterprises will send a confirmation email once the refund has been issued. Please allow 5-7 business days for your bank to process the credit.

Restocking Fees

Certain products require a 15% restocking fee. These items qualify for a refund, less the restocking fee and any return shipping costs, when returned with all original packaging, paperwork and parts in new and unused condition.

"Large Print" Disclosures

Authorized items must be returned with all original packaging, paperwork and parts in new and unused condition. Items not returned in the above condition will fail inspection and a refund will not be issued.

CDL Enterprises may issue a refund in good faith prior to receiving the returned item. We reserve the right to rescind such refunds if the item fails inspection upon arrival.

CDL Enterprises will not compensate for damages incurred during product installation or use, nor reimburse labor charges or installation fees, under any circumstances.

How do I return an item?

Contact an CDL Enterprises Customer Care Specialist at (919) 779-4153. We will provide you with an RA#, which is required for all returns, and email you detailed return instructions.

Can I exchange an item?

Yes. Items that include all original packaging, paperwork and parts in new and unused condition may be returned for exchange. Simply follow the standard CDL Enterprises returns procedure.

Will I have to pay a restocking fee?

Certain products do require a 15% restocking fee. These items qualify for a refund, less the restocking fee and any return shipping costs. As with all returns, these items are subject to inspection before a credit is issued.

Who pays for return shipping costs?

If the return is due to manufacturer defect or CDL Enterprises error, we pay for return shipping upon review. Otherwise, the customer is responsible for the cost of returning the item.

What should I do if I received the wrong item?

First, verify whether the item you ordered is the item you actually received. Simply compare the part number on the shipping receipt to the part number on your email order receipt.

If the numbers do not match, we may have shipped the wrong part number. Just call us at (919) 779-4153. We'll process your return, exchange the item for the correct part (if available)

If the numbers do match, you may have ordered the incorrect part number. Once again, please call us. We'll process your return and exchange the item for the correct part (if available).